Frequently asked questions

No. Joining and staying a member is free at every tier — Regular, Midgrade, and Premium. There are no monthly fees, and redeeming points never costs more than the points themselves.

Tiers are based on points earned within a calendar year — there's nothing separate to apply for. Once you cross a tier's threshold, the better earn rate and perks apply on your next purchase.

Tiers are recalculated at the start of each calendar year based on points earned in the prior year, so it's possible to move down a tier if your fill-up volume drops significantly.

Regular members earn 1 point per $1 on fuel and in-store purchases. Midgrade earns 1.5 points per $1 on fuel, and Premium earns 2 points per $1 on fuel. In-store purchases earn 1 point per $1 at every tier.

Yes. Show your KesbiSmart account at the pump or register before paying, and points post automatically based on the purchase — usually within a few minutes, occasionally up to 24 hours at busy stations.

No. Points stay on your account as long as you make at least one purchase every 18 months. Your tier is recalculated each year based on the points earned in that year, but your point balance itself doesn't reset.

Fuel discounts at the pump, car washes, or anything in the convenience store. Every point is worth a fixed 2¢ no matter what you redeem it for.

No. You can redeem as few as 50 points or your entire balance in a single transaction.

Usually yes. Unless a specific offer says otherwise, promotions stack with your normal tier earn rate and with point redemptions.

Any station carrying the Kesbi brand and displaying the KesbiSmart sign at the pump is part of the network. Use the station finder to check a specific address before you go.

Not currently. KesbiSmart is exclusive to participating Kesbi-branded stations, though new locations join the network monthly.

Visit the partner page and submit an application. Most applicants hear back within three business days, and hardware installation is free.

No. Your account is tied to your phone number or the KesbiSmart app — there's no card to carry or replace if lost.

Use "Forgot your password" on the sign-in page. If you no longer have access to the email or phone on file, contact support to verify your identity another way.

KesbiSmart tracks points, not payment methods — you still pay at the pump or register the way you normally would. Your account only needs your phone number or app to identify you for earning and redeeming.